FAQ

What is DecorsBoutique?

DecorsBoutique is a sanctuary where contemporary design blends with everyday warmth. We offer timeless, versatile accents designed to add quiet refinement and elegance to your living space—pieces that fit naturally into your home and daily life.

Do you offer free shipping?

Yes. We provide free standard shipping on every order within the United Kingdom, with no minimum purchase required. Timeless luxury delivered free of charge.

How long does delivery take?

Total delivery time: 6–10 business days (Monday - Friday), including 1–2 business days for processing and 5–8 business days for transit.

You will receive a tracking link as soon as your package has been shipped.

Do you ship internationally?

We currently ship to the following countries:

• United Kingdom
• Ireland
• United States
• Canada

Orders are usually processed within 1-2 business days (Monday - Friday).

Total delivery time: 6–10 business days (Monday - Friday), including 1–2 business days for processing and 5–8 business days for transit.

You will receive a tracking link as soon as your package has been shipped.

What is your return policy?

Items can be returned within 14 days of delivery, provided they are unused, undamaged, and in their original packaging. Return shipping costs are the customer’s responsibility. To begin a return, email us at info@Decorsboutique.com

How long do refunds take?

Once we receive your return and inspect the item, we will process your refund within 7-10 business days. Please allow a few additional days for your bank or card issuer to post the credit to your account.

Can I exchange an item?

Yes. If you need a different finish, color, or item, mention it in your return email and we will assist you with the exchange.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Apple Pay and Google Pay. All payments are encrypted and processed securely.

Is my personal and payment information safe?

Yes. Protecting your privacy and security is our highest priority. DecorsBoutique uses secure checkout technology and does not store your payment information.

I didn’t receive my order what should I do?

Start by checking your tracking link. If more than 8 business days have passed and your package still has not arrived, email us at info@Decorsboutique.com and we will investigate immediately.

Can I update or cancel my order?

If your order has not yet been shipped, changes may still be possible. Contact us as soon as possible after placing your order and we will do our best to help.

Still need help?

Of course, we are here to support you. Send us a message at info@Decorsboutique.com and our friendly support team will be glad to assist.